This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, Segway will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the Product from an authorized Segway Distributor or Dealer; or (ii) the activation date of the Product through the Ninebot by Segway App, and applies to the Product in the following ways:

Vehicle Body - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 year

  • Deck

  • Front Wheel and Hub Motor Assembly

  • Front Fork and Neck Assembly

  • Rear Fork Assembly

  • Control Board Assembly

  • Stem (Battery Cabin)

  • Dashboard

  • Stem

  • Handlebar

  • Folding Pedal

  • Spring Cable

  • Charge Port

  • Bottom Cover (Metal)

    Other Components - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 180 days

  • Battery Charger

  • Battery Pack

  • Electronic Throttle

  • Electronic Brake

    Components Subject to Wear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 90 days

  • Handlebar Grips

  • Handlebar Ends

  • Rear Wheel

  • Headlight

  • Front Fender

  • Rear Fender

  • Brake Light

  • Front Decorative Strips

  • Rear Decorative Strips

  • Deck Grip Tape

  • Bottom LED Strip

  • Front Fork Cover

  • Folding Pedal Cover

  • Reflective Stickers

  • Bottom Cover (Plastic)

  • Kickstand

  • Fastener Covers

  • Charge Port Cover

    Replacements and Repairs

    The longer of: (i) the remainder of the original Limited Warranty for the Product; or (ii) 90 days from the consumer’s date of receipt of the replacement or repaired Product.

    2. Limited Warranty Service Process

    Segway’s online help resources are available at: http://www.segway.com/support/service-warranties.

    If you discover what you believe is a defect for your Product, please contact Segway at 1-866-473-4929 or at technicalsupport@segway.com. Segway’s technical support personnel are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product. In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.

    In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide Segway with (i) the proof of purchase from an authorized retailer; and (ii) the Product’s serial number. Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return materials authorization (“RMA”) number. Segway must receive your defective Product within thirty (30) days from Segway’s issuance of an RMA to you. Segway may direct you to a designated third party for warranty repairs.

You will be responsible for the cost of shipping and insuring the shipment of your Product to Segway, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to Segway. You must include your defective Product within the original packaging or Segway approved packaging, which will be provided at a cost, for the shipment of the Product to Segway. Neither Ninebot nor Segway is responsible for any damages caused by your improper packaging or shipment of the Product to Segway.

An authorized service provider will conduct an inspection of your Product. If Segway determines that the problem is not covered under the Limited Warranty, Segway will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or Segway will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from Segway to you.

For eligible warranty claims, Segway will service defective Product with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by Segway will be retained by, and become the property of Segway. For eligible warranty claims, Segway will pay reasonable return shipping charges for the return of the Product to you.

3. Limited Warranty Eligibility

  1. 3.1.  Your request for service must be received by Segway within the Limited Warranty Period as described above, and Segway must receive your Product in accordance with the Limited Warranty Service Process defined above.

  2. 3.2.  Your Product must be purchased from an authorized reseller of the Product.

  3. 3.3.  You must retain the original purchase receipt and your Limited Warranty, and provide this documentation

  4. 3.4.  This Limited Warranty describes the service available to you in the event your Product requires warranty service.

  5. 3.5.  Your Product must have the serial number clearly legible, unobscured, uneffaced and unmodified.

  6. 3.6.  Your Product must have its tamper-resistant seals in place and unmodified.

4. Limited Warranty Exclusions

This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:

  1. 4.1.  Caused by abuse, misuse, neglect or commercial use.

  2. 4.2.  Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or

to Segway to verify your warranty eligibility.

any extreme sport or exhibition use.

  1. 4.3.  Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.

  2. 4.4.  Caused by any repair that was unauthorized by Ninebot or Segway.

  3. 4.5.  Caused from improper packaging or mishandling during shipment to the warranty-service provider.

  4. 4.6.  That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials.

  5. 4.7.  Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by Ninebot or Segway.

  6. 4.8.  That does not arise from Ninebot’s product-design, technology, manufacturing or quality.

5. Liability Disclaimer and Limitation

Neither Ninebot nor Segway assumes, or authorizes anyone to assume on its behalf, any other obligation or liability in connection with a Product, its component parts, accessories, service repair, or this Limited Warranty. Ninebot and Segway are not responsible for any loss of use of a Product, its component parts, accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a Product, its component parts, accessories, service repair, or for any other incidental or consequential damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or service repair.

THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT PARTS, ACCESSORIES, AND SERVICE REPAIR. NINEBOT, SEGWAY AND THEIR RESPECTIVE AFFILIATED COMPANIES DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW. ANY SUCH IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT DISCLAIMED HEREBY ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE APPLICABLE PERIOD OF THIS LIMITED WARRANTY, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY THE APPLICABLE COUNTRY/STATE LAW, WHICHEVER PERIOD IS SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME PURCHASERS.

NINEBOT’S AND SEGWAY’S TOTAL AND AGGREGATE LIABILITY FOR ALL CLAIMS, JOINT AND SEVERALLY, ARISING HEREUNDER AND ANY AND ALL APPLICABLE WARRANTIES AT LAW ARE LIMITED TO THE REPAIR OR REPLACEMENT OF ANY DEFECTIVE PRODUCT, AS DETERMINED IN NINEBOT’S OR SEGWAY’S DISCRETION, AND ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED, UNLESS SUCH LIMITATIONS AND EXCLUSIONS ARE PROHIBITED BY APPLICABLE LAW.

SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.